Every feature and fix that is live for customers today. Want something that isn't here? Tell us — or ask Claude to send it to us if you use Tendabot from Claude.
Search your inbox by name, phone number, email, notes or anything that was said, with a date range and tag filter. Click a result to open the chat right at that message.
Inside a long chat, the search icon at the top jumps between every match, even weeks back.
When someone on your team takes over a chat, or simply replies to it from the inbox, the AI stays out of it until you hand it back or mark the chat solved.
Prefer the AI to pick quiet chats back up? Turn on "Hand chats back to the AI" under Automations and choose after how many hours.
If you use Tendabot from Claude, you can send us a feature request, a bug or any feedback without leaving the chat. Say "Tell Tendabot I want broadcasts in Urdu" and Claude shows you the message before it sends it.
When we plan it, build it, fix it or decide against it, you get an email with our reply. The Feedback button in your console works the same way.
Someone asks how to pay and never does. Someone says it is too expensive. Someone asks for a call that never happens. Every morning and evening the AI reads the day's chats and gives your team a short list of people worth getting back to, with why, what they said, and a ready-to-send message in their own language.
You choose which discounts or offers your team may make, and it only ever suggests those. Turn it on under Opportunities.
Change the question or the answer of any Quick answer with the pencil on the Knowledge page. Your AI uses the new wording right away.
Customers get a WhatsApp message the day their parcel goes out, with a Track parcel button. Cash-on-delivery orders are asked to keep the amount ready, so fewer deliveries fail.
Works with Shopify, WooCommerce and the Orders API. Find it under Automations, Order updates.
When something is not working, our support team can look at it with you, but only if you say so. Choose 24 hours, 7 days, 30 days or until you turn it off under Settings, Support access, and see every time our team opened your workspace.
Your bots can run on Anthropic's newest models:
Claude replies on busy bots are cheaper too: the bot's instructions are cached between replies.
If you run Click-to-WhatsApp ads, pick the pipeline stage that means a sale and press the megaphone on that column. Every ad lead who reaches it is sent to Meta as a Purchase with its deal value, so your ads learn to find buyers and Ads Manager shows purchases per ad.
When a lead says they are not interested, the AI moves them to Lost, shows the words they used on the card, and stops their follow-ups. Wrong numbers and spam go there too. If they write again wanting to buy, they come back into your open pipeline.
Marketing broadcasts now go through Meta's Marketing Messages API, which Meta built for promotional messages and which becomes the only way to send them from 13 October 2027. Accept Meta's Marketing Messages terms once from Broadcasts. Replies and order updates carry on as before.
Nobody is messaged at night. Quiet hours follow your customer's own clock when their WhatsApp number shows their country, nobody gets two follow-ups in one day, and a reminder for an early-morning plan goes the evening before.
If a lead says "I'll pay on Monday", the bot waits and sends a friendly reminder on Monday instead of chasing them before then.
A few minutes after a chat goes quiet, Tendabot reads it and moves the contact to the right stage, with the message that justified the move and one-click undo.
When someone stops replying, it sends a short personal nudge written from their own conversation, and stops the moment they reply, your team steps in, or they say no. Turn both on under Settings, Pipeline & follow-ups.
Upload course outlines, price sheets and pre-recorded voice notes once, under Brain, Files & voice notes, with a line on when to send each. When a customer asks, the AI replies and sends the right file straight after, on WhatsApp and your website chat. Voice notes arrive as real WhatsApp voice notes.