The messages customers actually want — placed, paid, on its way with tracking, delivered — sent the moment your store says so. From WooCommerce through the free plugin, or from any system through a small API. Meta bills them at its utility rate, to your own account.
Placed, paid, cash-on-delivery confirmation, payment reminder, shipped with tracking, completed, delivered, cancelled, and a feedback request after delivery. Installed for you at Meta, each one switchable per bot.
Confirm or cancel a cash-on-delivery order, track the parcel, pay a pending order, rate the delivery. Every tap lands in your inbox and fires a webhook your store can act on.
A payment landing seconds after the order folds into one message. Anything older than a day when it arrives is skipped, a cancellation retires what was queued, and shipped fires once per tracking number.
Change any message, keep {name} {order} {total} {tracking} where you like, and submit it to Meta from the console. The approved version keeps sending until the new one is through.
WooCommerce: install the free plugin and press Connect. Anything else: create an API key and post order events to /api/v1/orders/events — or let Claude do it through MCP.
Under Automations, switch each of the nine on or off. Feedback requests are off by default; cash-on-delivery confirmation goes out the moment a COD order arrives.
Sent, delivered, read and replied per update, and a reason on anything that failed. A customer’s tap on Confirm or Cancel shows in the thread and reaches your webhook.
Starter includes 1,000 a month, Pro 10,000, Scale unlimited. Meta bills each delivered message at its utility rate — no markup from us.
Worth knowing before you sign up, not after.
No. The nine templates are installed for your number the first time you switch order updates on. You can edit the wording afterwards and submit the new version from the console.
Meta’s utility rate for the customer’s country, billed to your own WhatsApp Business Account — a cent or two in most countries. Tendabot adds nothing; your plan sets a monthly allowance.
Yes. A small REST API takes an order and an event and does the rest — the docs page shows the exact requests. Claude can call the same thing through MCP.
Their message lands in the shared inbox like any other, and the AI answers it with the order in context — so “where is it now” gets a real answer, not a template.