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Notes on doing support well.

What to automate and what to keep human, how WhatsApp and store lookups actually behave in production, and what any of it costs. Written by the people building Tendabot.

Shopify order tracking dashboard showing order status and fulfillment details
·14 min read·Guides
Shopify Order Tracking for Store Owners Drowning in WISMO
Shopify’s order status page won’t stop customers messaging you directly. Here’s what actually cuts WISMO tickets, and what it costs.
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Blog — AI customer support, WhatsApp & ecommerce — Tendabot