Blog
Notes on doing support well.
What to automate and what to keep human, how WhatsApp and store lookups actually behave in production, and what any of it costs. Written by the people building Tendabot.
·14 min read·Guides
AI Chatbot Human Takeover Feature: What Happens When Nobody Is Watching
Hiding the human handoff button isn’t enough. Learn why the AI still needs its escalate tool removed and its prompt rewritten to stop overpromising.
·11 min read·Guides
Shopify Chatbot That Reads Your Real Catalogue, Not a Guess
January 2026 killed legacy Shopify tokens. Here’s why a chatbot reading your live catalogue and orders beats one reciting a memorized script.
·15 min read·Guides
WhatsApp Business API Pricing Explained With a Real 500-Chat Month
Meta bills per conversation. Your vendor bills a subscription. Here’s a real 500-conversation month, both bills shown separately, plus how to redo the math yourself.
·9 min read·Guides
Intercom Pricing Explained: Why the Bill Grows Faster Than Your Team
Intercom bills per seat and per AI resolution, so cost compounds as your team grows. Here’s the math from 2 to 5 people, and a flat-rate alternative.
·9 min read·Guides
WhatsApp Customer Service for Businesses Who Won’t Give Up Their Number
Keep answering WhatsApp from your own phone while an AI handles repeat questions on the same number. No migration, no lost number.
·14 min read·Guides
Shopify Order Tracking for Store Owners Drowning in WISMO
Shopify’s order status page won’t stop customers messaging you directly. Here’s what actually cuts WISMO tickets, and what it costs.
Ready when you are