Blog
Notes on doing support well.
What to automate and what to keep human, how WhatsApp and store lookups actually behave in production, and what any of it costs. Written by the people building Tendabot.
·14 min read·Guides
Chatbot Human Handoff: When Nobody Is Watching
Chatbot human handoff, done properly: the AI goes quiet, a person replies in the same thread, and when nobody is watching the bot never promises a human.
·8 min read·Guides
WhatsApp Business API Pricing 2026: Per-Message Costs
Meta now bills WhatsApp per message, and service replies are billed too since 1 October 2026. What is free, what is not, and a worked month with both bills.
·13 min read·Guides
WooCommerce WhatsApp Order Notification Setup That Holds Up
Sending a WooCommerce WhatsApp order notification takes an afternoon. Handling replies, failed sends and false ‘delivered’ messages is the real work. Here is how to build it.
·9 min read·Guides
A Wati Alternative for Teams That Mostly Answer Questions
Looking for a Wati alternative? Run six tests on any WhatsApp platform: Coexistence, grounded AI, takeover, order updates, Meta fees and pricing at scale.
·10 min read·Guides
WhatsApp Automation: The Rules and Timing That Keep You Safe
WhatsApp automation is a rulebook about timing, consent and templates. Learn the 24-hour window, keyword rules, capped follow-ups and Shopify and WooCommerce order updates.
·15 min read·Guides
WhatsApp Chatbot: An AI Bot That Answers Only From Your Content
A WhatsApp chatbot is worth buying only if it answers from your own content, offers a person when it has no answer, and lets your team take over a thread and hand it back. Five rea
·11 min read·Guides
Shopify Chatbot That Reads Your Real Catalogue, Not a Guess
January 2026 killed legacy Shopify tokens. Here’s why a chatbot reading your live catalogue and orders beats one reciting a memorized script.
·9 min read·Guides
Intercom Pricing Explained: Why the Bill Grows Faster Than Your Team
Intercom bills per seat and per AI resolution, so cost compounds as your team grows. Here’s the math from 2 to 5 people, and a flat-rate alternative.
·9 min read·Guides
WhatsApp Customer Service for Businesses Who Won’t Give Up Their Number
Keep answering WhatsApp from your own phone while an AI handles repeat questions on the same number. No migration, no lost number.
·14 min read·Guides
Shopify Order Tracking for Store Owners Drowning in WISMO
Shopify’s order status page won’t stop customers messaging you directly. Here’s what actually cuts WISMO tickets, and what it costs.
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