Until Coexistence, moving to the WhatsApp API meant your number left the WhatsApp Business app for good. Now the same number can live in both. Tendabot connects to it through Meta's official flow, brings your contacts and recent chats across, and keeps the app and the inbox in step.
Your customers keep writing to the number they already know. You keep answering from the WhatsApp Business app when you want to, and the AI and your team answer from Tendabot.
The contacts saved in the WhatsApp Business app sync into Tendabot's Contacts, so you do not start with an empty list.
Up to six months of chats are imported when you connect. They are history only: the AI never replies to old messages, and importing them does not reopen the 24-hour window.
Anything you type in the WhatsApp Business app appears in the Tendabot conversation too. That chat moves to a person, so the AI does not talk over you.
Sign in with Facebook and choose to connect your existing WhatsApp Business app number.
The WhatsApp Business app shows a prompt to share the number with Tendabot. Approve it there.
Your saved contacts and recent chats arrive in Tendabot over the next few minutes.
Choose whether the AI answers new messages on that number or only your team does. You can change it any time.
Worth knowing before you sign up, not after.
A Meta feature that lets one phone number use the WhatsApp Business app and the WhatsApp Business Platform (the API) at the same time. Before it, a number had to leave the app to use the API.
No. They stay in the WhatsApp Business app, and Tendabot imports your contacts and up to six months of chat history when you connect.
No. Your reply from the app shows up in Tendabot and the chat moves to a person, so the AI stays out of it until you hand it back.
Yes. Disconnect the number in Tendabot and it carries on in the WhatsApp Business app as before.