It reads your website, your files and your product catalogue, looks up real orders, and replies on WhatsApp in seconds, day and night. When a customer asks for a person, the chat moves to your team inbox with everything already written down.
Add your website, PDFs, price lists or a few pasted FAQs. The AI reads them before every reply, so "do you deliver to Leeds?" gets your delivery policy, not a guess about delivery in general.
Connect WooCommerce or Shopify and "where is my order?" gets the actual status, straight from the store. No copying order numbers into a separate tab.
Customers on WhatsApp send voice notes. They are transcribed and answered like text, and photos are described to the AI, so a picture of a damaged box gets a sensible reply.
When a customer asks for a human, the chat moves to "Needs you" in your inbox and your phone buzzes. Reply from the console or the Tendabot app, then hand it back to the AI with one tap.
With WhatsApp Coexistence you keep using the WhatsApp Business app on the same number. Replies you type on the phone show up in Tendabot, and the AI steps back from that chat.
Sign in with Facebook in the official Meta flow. Keep your existing WhatsApp Business app number with Coexistence, or use a new one.
Paste your website address and pick the pages, upload files, or connect your store. Write a few lines about tone: friendly, short, how to greet people.
Chat with it in the console. If an answer is wrong, fix the knowledge or the instructions and ask again.
From then on it answers every new WhatsApp message. You choose per channel whether the AI replies or only your team does.
Worth knowing before you sign up, not after.
Tendabot starts at $29/month with 500 AI replies and the AI cost included. Meta's own WhatsApp fees are billed to your WhatsApp Business Account directly, with no markup from us. From 1 October 2026 Meta also charges for replies inside the 24-hour window, after the first 1,000 a month per number.
Yes. With WhatsApp Coexistence the same number works in the WhatsApp Business app and in Tendabot at once. When you reply from the phone, the AI sees it and stops answering that chat.
It replies in the language the customer writes in, including mixed ones like Roman Urdu or Spanglish. Your instructions can pin a language if you prefer.
No. There are no decision trees to draw. You give it knowledge and a few instructions, and it writes each reply. Keyword rules and office hours are simple switches if you want fixed behaviour.
Yes. Tendabot connects through Meta's official WhatsApp Business Platform, so your number is not at risk the way it is with tools that automate WhatsApp Web.