Every conversation from WhatsApp, your website and email lands in the same place. The assistant answers what it can, hands over the moment someone needs a person, and your team picks up the thread without the customer noticing a seam.
When a visitor asks for a person, the whole team is alerted — on screen and by push notification on a phone — and the AI stops replying to that thread until someone takes it back.
Read receipts on every message you send: sent, delivered to the handset, read — and anything that failed says so, with Meta’s own reason.
WhatsApp Coexistence means the number keeps working in the WhatsApp Business app while the AI and your team also work it from the browser. Replies your staff send from their phone appear in the inbox too.
When your team answers, that costs nothing against your plan’s AI allowance. You pay for what the model does, not for what your staff do.
Open, pending or resolved; by channel; by who it is assigned to. The queue is the job, so it is the default view.
One click stops the AI on that conversation and puts you in it. One click hands it back when you are done.
Outside your hours the assistant says so and takes a message, rather than promising a reply nobody is there to send.
Resolve a conversation and the analytics record whether the AI or a person closed it — so you can see what the assistant is actually taking off your team.
Worth knowing before you sign up, not after.
Yes. With Coexistence the number stays in the WhatsApp Business app, and anything staff send from there is mirrored into the shared inbox so nothing is lost.
Starter includes 3 team members, Pro 10 and Scale 50. Extra seats are $12 each per month on any plan.
Yes — in the console immediately, and as a push notification on your phone if you enable it. You choose which team members are alerted, per bot and per event.