Features

Everything an AI agent platform should do.

Tendabot is the full loop: build a bot, train it on your business, run it on any model, talk to customers everywhere, and pay for exactly the tokens you use. Here's each piece in detail.

01 · Model freedom

73 models. 11 providers. One picker.

Every bot chooses its own brain. Run support on a fast, low-cost model and sales on a flagship — and change your mind in two clicks, with no migration and no lock-in. Prices are shown per reply before you pick.

Browse the full model catalog →

  • Claude, GPT, Gemini, Grok, DeepSeek, Mistral, Qwen, GLM, Llama — the real frontier, not one vendor
  • Per-bot selection with recommended / fast / low-cost tags and a credits-per-reply estimate
  • Switch models any time — conversations and knowledge stay put
  • Fail-safe routing: a missing provider key never takes your bot offline
02 · Live inbox

Watch the AI work. Step in whenever.

Every conversation across WhatsApp, your website, Messenger and email streams into one inbox in real time. Instagram DMs are next. The Coexistence rule is simple: when a human is driving, the AI stays silent — and hands the thread back the moment you're done.

  • Take over any chat with one click; hand back to AI just as fast
  • Replies render rich formatting — bold, lists, links — on both sides
  • Lead capture built in: name and email land on the conversation with a consent receipt
  • Assign conversations to a specific bot in multi-bot workspaces
03 · Email continuation

The conversation outlives the tab.

A visitor leaves their email and closes your site — nothing is lost. Follow up by email from the inbox; their reply threads back into the same conversation. Each conversation gets its own signed reply address, so routing is spoof-proof.

  • One-click ✉ Email follow-up on any conversation with a captured address
  • Replies land in the same thread, next to the web chat history
  • Per-bot choice: the AI answers email automatically, or a human does
  • Cryptographically signed reply addresses — foreign mail is dropped
04 · Knowledge

Trained on your business, not the internet.

Paste your docs, FAQs, policies and product details. The agent retrieves the relevant pieces for every question and answers in your voice — and you can rehearse it in the playground before a single customer sees it.

  • Per-bot knowledge — your support bot and sales bot know different things
  • Semantic retrieval picks the right passages for each question
  • A system prompt defines tone, rules and escalation behavior
  • Playground shows exactly which knowledge was used for an answer
05 · Billing engine

Metered to the token. No markup games.

1 credit = $0.01 of real model cost, passed through at cost. Every reply is measured (input and output tokens), priced from a live rate table, and written to an append-only ledger you can audit line by line.

See plans & credit pricing →

  • 300 free credits at signup; Starter & Pro refill monthly; Scale runs unlimited on your own key
  • Out of credits? Bots pause politely — you're never surprise-billed
  • BYOK: add your own provider key and that provider costs 0 credits
  • Live balance, 30-day burn and full ledger on the Billing page
06 · Channels & safety

One line of code. Guardrails by default.

The widget installs with a single script tag and inherits your branding. Public pages are protected from abuse out of the box, and new accounts verify their email before anything runs.

  • Website widget + shareable /try link per bot; WhatsApp Business and Messenger connect in a click, Instagram DMs next
  • Origin allow-lists, per-IP and per-session rate limits on the public endpoint
  • Daily reply caps per visitor and per site — strangers can't drain your wallet
  • Verified-email signup, hashed single-use links, encrypted keys at rest
07 · Store actions

For shops: it answers, recommends, and sells.

Connect Shopify or WooCommerce and the bot stops guessing. It reads real order status and tracking, recommends only products you actually stock, and turns a recommendation into a card with Add to cart and Buy now — opening your own cart or checkout with the item already in it.

Payment never touches Tendabot. The buttons are links your store already knows how to honour, so the sale happens on your domain, through your checkout, with your payment providers.

Shopify → · WooCommerce →

  • Order lookup — status, items and tracking, with the order number plus one personal detail so nobody can read a stranger's order
  • Catalogue search — semantic, over your real products; it can only name what the search returned
  • Add to cart / Buy now — price and stock re-read live, so nobody is sent to buy something you sold an hour ago
  • Sold out says sold out; pick-a-size products link to the page instead of guessing
  • Cancellations and address changes are filed to your inbox — the bot never claims a human's job is done
08 · Broadcasts & campaigns

Send to thousands. Know who is on WhatsApp first.

Pick an audience, see the reach and Meta's cost before you send, and pace it to your number's real daily limit. Every send teaches the contact list who is actually on WhatsApp, so the next one skips dead numbers before you pay for them.

How broadcasts work →

  • Pull customers from your store — everyone who has ordered, not shipped yet, bought in the last 30 days — straight into a list
  • Confirmed / not checked / skipped — the WhatsApp check on every audience, with opt-outs counted and never sent
  • {name}, {city}, {order} per recipient, previewed on a real contact before anything goes out
  • Paced to Meta's limit or your own; pauses itself when opt-outs pass 2%
  • Click-to-WhatsApp ads: see which ad started each chat, and report leads and purchases back to Meta so the ads learn
09 · Order updates

Placed, paid, shipped, delivered — on WhatsApp, automatically.

Nine utility messages, one approved template each, sent from your WooCommerce store through the free plugin or from any system through the API. Tracking links, cash-on-delivery confirmation and a feedback request included, each one switchable per bot.

How order updates work →

  • Placed, paid, shipped, delivered, cancelled — plus a payment reminder and a delivery rating
  • Cash on delivery: the customer confirms or cancels with a button, and your inbox and webhooks hear the answer
  • Never a double send: a payment right after the order folds into one message, and anything older than a day is skipped
  • Meta's utility rate, billed to your own account — no markup
10 · Help centre

A help site of your own, answered by the same bot.

Write an article once and it is published at tendabot.com/help/your-name, in your colours, with your logo — and taught to the bot at the same time. Collections, search and the chat button on every page, so a reader who cannot find it can just ask.

See the help centre →

  • Collections with a professional icon and a colour each; headline, tagline and logo from the console
  • Search across every article, and a sitemap so Google finds them too
  • The messenger on every page, opening straight into the bot
  • Remove “Powered by Tendabot” on Pro and Scale
11 · Team & workspaces

Invite the team. Run every client from one login.

Owners, admins and agents, invited by email with a link that expires. Agencies keep each client in its own workspace — separate bots, contacts, wallet and billing — and switch between them from the sidebar or ⌘K.

  • Agent answers conversations; Admin adds bots, channels and people; Owner holds billing
  • Pending invites you can copy, resend or cancel; remove anyone except yourself
  • A bell and a phone push when someone is waiting on a person, with sounds you can switch off
  • Jump anywhere with ⌘K — a bot in another workspace, a page, an invite
Ready when you are

Your first agent, answering in five minutes.