Store & channels

Keep the catalogue the bot answers from current.

Five tools. The point of sync_catalog is that the bot quotes today’s price and today’s stock, not a snapshot from setup day — and templates are the only way to reach someone after the 24-hour window has closed.

Things you can just ask

Real prompts, not pseudo-code. Claude picks the tools itself.

“Sync the Shopify catalogue — we changed prices for the sale this morning.

“Which channels is the store bot answering on right now?

“Change the widget colour to match our new brand green and move it to the left.

“Did the catalogue sync pick up the new product line?

“Submit a WhatsApp template telling customers our domain has changed.

“Which of our WhatsApp templates has Meta approved so far?

The 7 tools behind it

Tool	Needs	What it does
`list_channels`	read	Which channels a bot answers on — widget, WhatsApp, Messenger, email.
`create_channel`	write	Add a web chat widget to a bot and get the script tag to paste on the site.
`sync_catalog`	write	Pull the live Shopify or WooCommerce catalogue so answers use real prices.
`update_widget`	write	Colours, launcher, position, starter questions, and which domains may embed the widget.
`list_templates`	read	WhatsApp templates and where each stands with Meta — only approved ones can be broadcast.
`submit_template`	write	Send a WhatsApp template to Meta for approval, so you can message people outside the 24-hour window.
`send_order_update`	write	Tell a customer their order was placed, paid, shipped or delivered — on WhatsApp, from any system that can call a tool.

read works with any key. write is refused unless the key allows it — the server checks before the tool runs, so a read-only key genuinely cannot change anything.

What it will not do

Worth knowing before you wire it into something that matters.

Order lookup and identity verification are Pro and Scale features, not Starter.
Connecting a store for the first time happens in the console — MCP syncs a connection that exists.
The bot reads your store’s own order record. It does not pull live carrier tracking.

Also over MCP

Manage bots

Six tools cover the whole lifecycle of an agent: find it, read it, change it, and check the change before a customer sees it.

Reply to customers

Nine tools for the shared inbox. The important sequence is take_over → send_reply → hand_to_ai: without the first call the AI will answer over the top of you.

Add knowledge

Nine tools. The one that earns its keep is delete_knowledge: when a bot gives a wrong answer, the fix is almost always removing a stale chunk, not adding a new one on top.

Costs & usage

Two read-only tools, and they answer the question a dashboard cannot: not what did I spend, but which bot on which model is costing more than it is worth.

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