What if my package is lost, damaged or stolen?
Package Protection covers replacement on orders placed directly with us.
EBy the Elite Auto Gear team · Updated July 15, 2026
Package Protection covers the replacement of goods that are lost, damaged or stolen in transit.
Worth knowing:
- It covers replacement, not a refund.
- It applies to the original order only — if a replacement is also lost or stolen, no further replacement is offered.
- Coverage applies only to orders placed directly on EliteAutoGear.com (not Amazon, eBay or other marketplaces).
If your tracking says delivered but nothing arrived, or the box turned up damaged, email [email protected] with your order number and photos and we'll sort it out.