Elite Auto Gear

What if my package is lost, damaged or stolen?

Package Protection covers replacement on orders placed directly with us.

EBy the Elite Auto Gear team · Updated July 15, 2026

Package Protection covers the replacement of goods that are lost, damaged or stolen in transit.

Worth knowing:

  • It covers replacement, not a refund.
  • It applies to the original order only — if a replacement is also lost or stolen, no further replacement is offered.
  • Coverage applies only to orders placed directly on EliteAutoGear.com (not Amazon, eBay or other marketplaces).

If your tracking says delivered but nothing arrived, or the box turned up damaged, email [email protected] with your order number and photos and we'll sort it out.