Searching your inbox

Long WhatsApp threads and a busy inbox make scrolling slow. Search finds the chat for you.

Search the whole inbox

1. Open your bot and go to Inbox.
2. Type in the search box at the top of the chat list. You can search for:

• a customer's name
• a phone number, in any format (0300 1234567, +92 300 1234567 and 923001234567 all work)
• an email address
• words in your notes about a customer
• words anyone said in a chat, such as an order number or a product name

1. Results show People first, then Messages, newest first. Click a person to open their chat. Click a message to open the chat scrolled to that message, which flashes yellow.

Press Esc or the × to clear the search and get your chat list back.

Filter by date or tag

Click the filters button beside the search box to pick a From and To date, a Tag, or both. Filters work with or without words: pick only a tag and a date range to list everyone with that tag who chatted in those days.

Find inside one chat

In an open chat, click the search icon at the top. Type a word and the chat jumps to the newest match, even if it is weeks back. Press Enter (or the up arrow) for the next older match, Shift+Enter (or the down arrow) to go back.

Notes

Notes are the Notes field on a customer's details, in the inbox side panel or on the Contacts page. Search reads them too.

The Contacts page has its own search box as well, and each contact there links to their chat.

From Claude

With the Tendabot connector in Claude, ask things like "find the chat with Ahmed about the remote control car". The search_inbox tool returns the people and messages that match.