Plans, pricing and what you actually pay
Two separate things: a monthly plan (how many AI replies) and AI credits (what those replies cost at provider rates).
Tendabot pricing has two parts, and it helps to keep them separate:
- Your plan decides how many AI replies you get each month.
- AI credits cover what those replies cost — billed at the model provider's real rate, with no markup.
You can run out of either one independently, so both are shown on your Billing page.
The plans
| | Starter | Pro | Scale | |---|---|---|---| | Price | $29/mo | $99/mo | $299/mo | | AI replies included | 500 | 3,000 | 15,000 | | AI credits included | 1,000 | 5,000 | runs on your own key | | Bots | 1 | 5 | 25 | | Team members | 2 | 10 | 50 | | Channels | 1 | 3 | 10 | | Remove "Powered by Tendabot" | — | ✅ | ✅ | | Store actions (order lookup, catalog) | — | ✅ | ✅ | | Bring your own API key | — | — | ✅ |
Every new workspace starts free with 300 AI credits — no card required, just a verified email.
How credits work
1 credit = $0.01 of real model cost. Pure pass-through: we don't mark up tokens. Every reply is measured in actual tokens used and line-itemed in a ledger you can audit in Billing.
That means how far your credits stretch depends entirely on the model you pick. A small, fast model answers thousands of questions for a few credits; a flagship model thinks harder and costs more per reply. You choose per bot, and you can change it any time.
Replies from your own team are always free
If a person on your team answers a customer from the inbox, that reply never counts against your monthly allowance and never spends credits. The limits only apply to AI replies.
What happens when something runs out
Nothing is ever billed as a surprise overage.
- Out of replies — the AI pauses and the chat goes to your team instead, with a polite note to the visitor. Add a message pack and it resumes immediately.
- Out of credits — the bot replies that it's temporarily unavailable. Top up or add your own provider key and it resumes.
Either way, your own team can still reply throughout.
Need something different?
Volume pricing, multiple workspaces, white-label, custom terms, or paying by bank transfer or invoice instead of card — all possible. Head to the contact page and tell us what you need; we reply within one business day.